Covid-19: Cancellation guidlines & measures

In order to give you more security in your vacation planning due to the Corona situation, we have relaxed our cancellation conditions for the winter season 2021/2022.

If you cancel less than 14 days before arrival, we guarantee that there will be no cancellation costs if the following applies:

• The booked hotel is located in a municipality in the Schladming-Dachstein region, which has been officially cordoned off or the booked hotel is officially closed for the booked stay.
• The border to or from Austria or a neighboring country is closed and entry for holiday purposes is no longer possible.
• If you or the people living in the same household tested positive for Corona when you planned to start your vacation (medical certificate must not be older than 48 hours) or the officially prescribed quarantine has not yet ended at the time of arrival. In this case, we ask you to provide us with the relevant document to provide evidence.

Your deposit will be refunded or sent to you in the form of a voucher for another stay.

The 2-G rule (= vaccinated or recovered) has been in effect for a winter holiday in Austria since November 8th, 2021. The further development of this measure is not yet foreseeable.

In the event of a cancellation due to the 2-G rule, the following applies to stays that have already been booked:

• No cancellation fees up to 14 days before arrival
• If you cancel within 14 days, you can change your booking to a later date free of charge

In the event of cancellation for other reasons, the following relaxed conditions apply:

• A change of booking / cancellation is possible free of charge up to 14 days before arrival
• From 13 days to 7 days before arrival 70% of the total stay
• From 6 days before arrival or in the event of no-show, 90% of the total stay will be charged

These cancellation rules initially apply to bookings made by arrival April 30, 2022, should the pandemic continue into summer 2022, we will adjust the general cancellation rules accordingly.

So you can book your planned vacation now without worries.

Of course, we adhere to all COVID-19 measures in the hotel for your relaxing and safe hiking holiday in summer and winter.

Current entry regulations for Austria can be found here.

In order to enter Austria, a registration for guests from some countries is required. Here you will find a link for registration: https://entry.ptc.gv.at/en

For a stay in a hotel, the 2-G-rule currently applies in Austria: vaccinated or recovered*.

Check-In

• Guest registration on site
• Evidence of the 2-G rule: vaccinated or recovered*

* Valid tests include:

• No proof is required for children up to the age of 12. For children from 12 to 15 years of age, the school test is considered the entrance test. After completion of the ninth school year, adolescents must also have a 2-G proof
• Proofs of vaccination include vaccination pass, vaccination card digital or analog (printout)
• Recovery: official clearance document
  

Details on the evidence can be found here.

All current measures in the federal state of Styria can be found here.

Hygiene & Disinfection

• Clean­liness and hygiene have been our top priority not only since Corona times. Regular dis­infection, especially of the publicly accessible areas, is a matter of course, as well as dis­pensers for hand dis­infection in the reception, sauna and restau­rant areas.

Restaurant & Wellness Area

• We appeal to your personal responsibility: wash and disinfect your hands regularly.

• please inform yourself about the current regulations in your country of origin before your return journey
• return journey to Germany: our German guests can find the latest information here
• return to Switzerland: for our Swiss guests, there is information here